Call our 24/7 US Toll-Free:
1-866-2-MANILA

Callback
Request

Request a Callback


Feedback




About

Mango Tours, in partnership with China Southern Airlines, proudly presents its 2nd Company Conference. This year’s conference theme is “Embracing the Future of Travel: A Vital Step towards Sales Success”. Over 45 travel agents of Mango Tours and several industry leaders including Amadeus, Globus, Princess Cruises, Travel Guard, and HanaTour will come together for a conversation on the future of travel and its importance to the company’s continuous growth and success.

Guest Speakers

Jan Hanson

Sr. Strategic Account Manager

Professional Strengths:

Building strong customer relationships, Managing the commercial sales process

Topic:

Amadeus Shaping the Future of Travel

The Future of Travel:

Shaping the future of travel has always been important to us at Amadeus. And today, with technology getting smarter by the minute, that future is more exciting than ever. Travelers expect a more personalized and connected experience. They want to be informed instantly of unavoidable disruptions, and they want recommendations once they arrive at their destination.

At Amadeus, we believe that this desire for connectivity and personalization will only grow further - across all modes of transport, experiences and devices to create a more connected and personal future of travel.

Jojo Kong

Sales Director of China Southern North America

Professional Strengths:

Sales & Marketing

Topic:

China Southern Airlines' Services and Promotions

The Future of Travel:

China Southern is proud to be the third largest airline in the world by traffic volume and ranks No.1 in Asia measured by passenger volume and fleet size. In 2016, China Southern has aggressively increased flight frequencies from three North America gateways (JFK, SFO, LAX) to Guangzhou and used all the most advanced wide-body aircraft Airbus 380, Boeing 777-300ER and Dreamliner. In the future, China Southern will continue to improve its service and work steadily to realize an internationalization strategy with the aid of our hub Guangzhou, linking domestic and international routes to become a big global carrier.

Megan O'Toole

Business Development Manager

Professional Strengths:

Business Development, Sales

Topics:

Gaining new Cruise customers & Cruise Groups

The Future of Travel:

The cruise industry continues to grow with new ships being built every year. Customers are looking for safer ways to travel which cruise travel offers. Home ports are becoming more popular with an aging population fearful of flying.

Rich Toltzman

Director of Sales

Professional Strengths:

Business Development, Sales

Topic:

Travel Insurance Basics and Sales Strategy

The Future of Travel:

Security. As a seller of travel insurance we look at travel through the lens of helping travelers minimize risk. With technology travelers now have access to news from around the globe 24/7 and they are aware of increasing security risks coming in the way of threats of physical violence and natural disasters. Travel Guard has developed a Personal Security Team to help its clients assess and minimalize these concerns both prior to and during travel. Our goal is, that in what seems to be a world of increasing travel risks, that we can help travelers minimalize those concerns and continue to pursue their travel dreams.

Karen Wong

Business Development Manager

Professional Strengths:

Sales, Marketing, Business Development Management

Topic:

Building depth and scope of customer base by supporting the base and generating new business avenues 

The Future of Travel:

As the industry continues to stretch and bend the future of travel remains dependent on steadfast Travel Professionals. Those who communicate, reassure and ensure confident product delivery to our travelers.

John Park

General Manager

Professional Strengths:

Sales & Marketing, Business Development, Hotel Contract, System Development, Online business

Topics:

HanaTour Global Network & Korea Tour Packages  

Company Speakers

Juan Francisco III

Vice President

Professional Strengths:

Business Development, Sales, Customer Satisfaction

Topics:

Business Enhancements, Customer Service Techniques, Digital Security

The Future of Travel:

Technology. Arming your business with state-of-the-art technological advancements translates into ease of use for your customers. When you provide a platform to easily research and buy travel products, it creates a loyal market. Once you have the loyal market, the consumer technology you have in place will be dedicated to serving the changing needs of the travel community.

Emma Santos-Garlitos

Sales Manager

Professional Strengths:

Sales, Customer Service

Topics:

Ticket Exchange, Fares, Robot Studios

The Future of Travel:

While technology is consistently being developed and enhanced, travel agents don't have to worry because according to the survey, most travelers will still prefer to talk to a live agent who can fully explain to them the ticket restriction and details of what to do until they arrive at their destination. Passengers also want to hear recommendations on what hotel to book or what tour is best for their trip. Moreover, agents also able to share travel experiences, which travelers can learn from. The use of agent services continue to remain important, and it is unlikely to decline unless somebody comes up with a new way of doing this.

Louis Rodrigo

Operations Manager

Professional Strengths:

Employee Relations/Human Resource Management

Topics:

Customer Service, Travel & Immigration Requirements, Best Company Practices

The Future of Travel:

New technology will make travel even easier, more efficient and safer with less human involvement but at the end of the day, it is still people who will provide the human interaction machine cannot deliver. So, travel agents, your jobs are still safe.

Marlon Bernardino

Chief Technology Officer

Professional Strengths:

Software Engineer / Information Technology

Topics:

Stronger security for your Email Google Account

The Future of Travel:

Virtual reality technologies will allow you to experience (see, hear, and even smell) your chosen destination months before you arrive. Within the next five years you will be using virtual reality technology to have 3D experiences of your favorite destinations as if you were there. But this won’t reduce the need for travel; if anything, it’ll make people want to experience the real thing. It will be a form of what is called “show-rooming” in retail outlets today—a way to find what you want and then plan a trip there knowing exactly what you will want to see and do.

Rowena Domingo

Accounting Manager

Professional Strengths:

Corporate Finance and Accounting

Topic:

Embracing digital technology to boost sales in a way not to compromise the integrity of our set accounting principles and guidelines.

The Future of Travel:

Technology and social media. Traditional travel approach will collaborate with the technology era. Current business travel landscape through a curation of charts, stats, and data. There will be lots of breakthrough technologies and new destinations that will shape the global travel industry.

Teresa Arcega

Marketing Manager

Professional Strengths:

Digital Marketing, Email Marketing, Content Marketing, Social Media

Topic:

Marketing Strategies

The Future of Travel:

The Destination. While technology transforms travel, the constant introduction of new and exciting destinations fuels the desire of travelers. Unique experiences; off-the-beaten-track destinations; and meaningful and purpose-driven journeys will be sought-after. They will shape the future of travel brands as they search for ways to revive their services to meet the expectations of modern travelers.

Karen Arbues

Tours Specialist

Professional Strengths:

Sales, Customer Service

Topics:

Philippines, Asia, & Australia Tour Packages

The Future of Travel:

Travel as a lifestyle. Technology has enabled people to incorporate travel into their everyday lives. Whether it’s from traveling to the other side of the world or just to another state, technology has made it possible for people to plan their travel right in the palm of their hands. Moreover, the continuous rise of technology has also brought on a lot of curiosity for many people regarding the things you can discover in the different parts of the world. People are now rapidly embracing travel as a necessity in life especially now that the cost to travel is becoming more and more affordable. The obstacles that were once a hindrance for many people are now fading away. The future of travel is about enriching your lifestyle with the unfathomable possibilities that traveling has to offer.

Bianca Balmaceda

Tours Specialist

Professional Strengths:

International Tours, Customer Service

Topics:

Booking procedures for Cruises and Globus tours

The Future of Travel:

Sustainable Tourism. Sustainable travel aims to preserve our natural environment and cultural heritage while helping to create future employment for the communities that we visit for years to come. The travel industry is one of the largest and fastest growing industries in the world and now more than ever, travelers are eager to protect the destination and the people they visit. However, it is not just travelers aiming to travel responsibly, companies are also doing their job by finding ways to reduce the negative impact that traveling has caused our environment. For instance, airlines have lessened the use of CO2, hotels are conserving water, and restaurants are using locally sourced ingredients to support their local community. We have to set limits to ensure that travel and tourism is having a positive effect in our environment otherwise the tourism industry would have no future. That’s why when we travel, “Take nothing but pictures, leave nothing but footprints, kill nothing but time”.

Ma. Sarah Yutuc

Operational Consultant, Mango Tours | Former Operations Manager, Expedia Inc. Philippines

Professional Strengths:

Process Improvement, Performance Management, Sales, Customer Experience

Topics:

Business Enhancements, Customer Service Techniques

The Future of Travel:

Limitless. Travel began 2 million years ago and it has not stopped evolving since then.

Sponsors

2014 Company Conference Highlights

Mango Tours 2014 Company Conference
Mango Tours 2014 Company Conference
Mango Tours 2014 Company Conference
Mango Tours 2014 Company Conference
Mango Tours 2014 Company Conference
Mango Tours 2014 Company Conference
Mango Tours 2014 Company Conference
Mango Tours 2014 Company Conference
Mango Tours 2014 Company Conference
Mango Tours 2014 Company Conference
Mango Tours 2014 Company Conference
Mango Tours 2014 Company Conference